Privacy Policy
Last updated: 30 June 2026
CC Clean Co. (“we”, “us”, “our”) is a domestic cleaning company based in London, UK. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you use our website, request a quote, book a service or contact us.
By using our website or services, you agree to this Privacy Policy.
1. Who we are
CC Clean Co.
Domestic cleaning services in London, UK.
Email: info@ccclean.co.uk
Phone: 07380 421 801
For the purposes of UK data protection law (UK GDPR), we are the “data controller” of your personal information.
2. What personal information we collect
The information we collect depends on how you use our website and services. We may collect:
- Name
- Email address
- Phone number
- Home address and postcode
- Property details (e.g. number of bedrooms and bathrooms, property size)
- Service preferences (e.g. domestic clean, deep clean, ironing, laundry, oven, fridge, windows, dishwashing)
- Preferred dates, times and frequency of cleaning
- Any special instructions or access details you choose to share
- CV and work history (for job applicants)
- IP address and basic device information (when you use our website)
- Communication history with us (emails, messages, quote requests)
We only collect information that we need to provide our services, run our business and meet our legal obligations.
3. Information collected through contact forms and quote requests
When you fill in a contact form or quote request form on our website, we may collect:
- Your name
- Email address
- Phone number
- Address and postcode
- Property type, size, number of bedrooms and bathrooms
- Services you are interested in
- Preferred dates, times and frequency
- Any notes or special requirements you choose to provide
We use this information to:
- Respond to your enquiry
- Provide a personalised quote
- Arrange and manage your cleaning service
- Follow up about your enquiry or booking
4. Information collected through career application forms
If you apply to work with us through a careers or application form, we may collect:
- Your name and contact details
- Address and postcode
- Work history and qualifications
- Right to work information (where applicable)
- References (where provided)
- Any other information you include in your CV or application
We use this information to:
- Review your application
- Contact you about your application
- Keep a record of recruitment decisions
- Meet our legal and regulatory obligations as an employer
We will only keep recruitment information for as long as needed for hiring decisions and legal requirements.
5. How we use personal information
We use your personal information to:
- Provide our cleaning services
- Prepare and send quotes
- Manage bookings, changes and cancellations
- Communicate with you about your enquiry, quote or booking
- Take and manage payments (through our chosen payment providers)
- Improve our services and website
- Handle complaints and resolve issues
- Meet our legal, tax and accounting obligations
Our legal bases for processing your information under UK GDPR include:
- Contract – to provide a quote or service you have requested
- Consent – where you have clearly agreed (for example, to receive marketing emails)
- Legal obligation – to keep records required by law
- Legitimate interests – to run and grow our business in a way that does not unfairly impact your rights
You can withdraw your consent at any time where we rely on consent.
6. Cookies
Our website may use cookies and similar technologies to:
- Make the website work properly
- Remember your preferences
- Help us understand how people use our website
Cookies are small text files stored on your device. You can control cookies through your browser settings. If you block some cookies, parts of the website may not work as intended. If we use non-essential cookies (for example, for analytics or marketing), we will ask for your consent where required.
7. Email communications
We may email you to:
- Respond to your enquiries
- Send quotes and booking confirmations
- Share important information about your service
- Follow up after a clean for feedback or support
With your consent, we may also send occasional marketing emails about:
- New services
- Special offers
- Updates about CC Clean Co.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly. We will still send essential service emails where needed.
8. Data security
We take reasonable steps to keep your personal information safe, including:
- Using secure systems and tools to store information
- Limiting access to staff and contractors who need it to do their job
- Using passwords and other security measures where appropriate
- Training our team on the importance of data protection
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to reduce risks as far as is reasonable for a small business.
9. Data retention
We keep your personal information only for as long as needed for the purposes described in this policy, including:
- To provide our services
- To keep business and tax records
- To handle any complaints or disputes
- To meet legal and regulatory requirements
Typical retention periods may include:
- Enquiry and quote information: up to 2 years after last contact
- Customer records and invoices: up to 6 years after the end of the tax year, in line with UK tax rules
- Job applicant information: usually up to 6–12 months after the recruitment process ends, unless we are required to keep it longer or you become an employee
When information is no longer needed, we will delete it or anonymise it.
10. Your rights under UK GDPR
Under UK data protection law, you have rights over your personal information, including:
- Right of access – to ask for a copy of the personal information we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete information.
- Right to erasure – to ask us to delete your information in certain situations.
- Right to restrict processing – to ask us to limit how we use your information in certain situations.
- Right to data portability – to ask for your information in a structured, commonly used format, and to have it transferred to another organisation where technically possible.
- Right to object – to object to our use of your information where we rely on legitimate interests or for direct marketing.
- Rights in relation to automated decision-making and profiling – we do not carry out automated decision-making that has legal or similarly significant effects on you.
To exercise any of these rights, please contact us using the details below. We may need to confirm your identity before we act on your request.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. Website: www.ico.org.uk
11. Third-party services
We may share your personal information with trusted third parties who help us run our business, such as:
- Payment providers
- Booking and scheduling tools
- Email and communication platforms
- Website hosting and analytics providers
- Professional advisers (e.g. accountants)
We only share what is necessary for them to provide their service to us. These third parties must keep your information secure and use it only according to our instructions and the law. We do not sell your personal information.
Your information may be transferred outside the UK or European Economic Area (EEA) where our service providers are based or store data. In such cases, we will take steps to ensure appropriate safeguards are in place, in line with UK data protection law.
12. Contact information
If you have any questions about this Privacy Policy or how we handle your personal information, or if you want to exercise your rights, please contact:
CC Clean Co.
Email: info@ccclean.co.uk
Phone: 07380 421 801
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the law or how we handle personal information. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page from time to time to stay informed. If the changes are significant, we may also notify you by email or by a notice on our website where appropriate.