Last Updated: June 2026
Terms & Conditions
Welcome to CC Clean Co. These Terms and Conditions outline the rules and regulations for the use of our premium domestic cleaning services. By booking a service with us, you accept these terms in full. Please read them carefully to understand our commitment to you and your responsibilities as a valued client.
Our Services & Responsibilities
About our services
CC Clean Co. provides premium domestic cleaning services across London. Our service is designed to be personalized, reliable, and thorough, ensuring your home is maintained to the highest standards through our editorial minimalist approach to cleanliness.
Cleaning products and equipment
To ensure we protect your specific surfaces and respect your home environment, we typically use the cleaning products and equipment provided by you. This allows us to use the scents and brands you already trust. However, we can provide premium products upon request for an additional fee.
Customer responsibilities
For an optimal cleaning experience, we ask that clients facilitate access to the property at the agreed time. It is your responsibility to inform us of any pets, fragile or high-value items, and specific surface care requirements before the appointment begins. Clear communication helps us deliver the precise care your home deserves.
Quotes and pricing
All initial quotes are estimates based on standard property information. Please note that final prices may vary depending on the actual property size, layout, and the overall condition at the time of the service. We aim for complete transparency in our premium pricing structure.
Booking & Payments
Booking Process
Our process is designed for London's busy lifestyles. Appointments can be scheduled via our online request form or by contacting our team directly. We will confirm your booking within 24 hours, providing clear arrival windows for our professional team.
Quotes & Pricing
We offer premium, transparent pricing. Please note that all quotes are estimates; final prices may vary depending on the actual property size and condition. A detailed home assessment allows us to provide the most accurate pricing for our bespoke services.
Payments & Cancellations
Once your personalised quote has been accepted, we will send you a secure payment link. Full payment is required to confirm and secure your booking. All payments are processed securely through our trusted payment provider.
Liability & Insurance
At CC Clean Co., your peace of mind is just as important as the quality of our cleaning. We are fully covered by Public Liability Insurance, ensuring that every visit is carried out with professionalism, responsibility and care. While our experienced cleaners work to the highest standards to prevent accidents, our insurance provides an additional layer of protection, giving you complete confidence whenever you choose CC Clean Co. to care for your home.
Damages & Breakages
In the unlikely event of accidental damage, clients must notify us within 24 hours of the appointment completion. We will work with you to repair or replace the item where possible. Please note that we cannot be held responsible for damage to items that were already fragile, poorly secured, or which have inherent manufacturing defects.
Health & Safety
The safety of our team and your household is paramount. We ask that properties are safe to enter and free from hazardous conditions. If a cleaner deems an area unsafe, they may decline to clean that specific section. We also require notification of any household pets or specific health considerations (such as allergies to specific cleaning products) prior to the visit.
Privacy & Data
We are committed to protecting your personal information in accordance with UK GDPR. We use your contact and property details solely for the purpose of fulfilling our cleaning services and providing you with quotes. Your data is handled securely and is never shared with third parties for marketing purposes.